What Happens When Patients Can’t Get the Care They Need
How a Problem Sparked a Purpose and Led to a New Model of Care.
In 2010, nurse practitioner Kristen Miller worked at a large medical center providing narrowband UVB light therapy for patients with chronic skin conditions. Her patients often told her how their symptoms kept them from doing things they loved, like cooking, golfing, or even playing with their kids. Some were so embarrassed they avoided seeing friends and family. But with light therapy, their symptoms improved, and they reclaimed their lives.
But getting treatment was difficult. Appointments were hard to book, rescheduling was nearly impossible, and parking was a hassle. This caused stress (which makes skin conditions worse!) and sometimes poor adherence to treatment.
That’s when patients started asking:
“Why don’t you open a clinic just for patients who need narrowband UVB?”
What Happens When Patients Can’t Get the Care They Need
How a Problem Sparked a Purpose and Led to a New Model of Care.
In 2010, nurse practitioner Kristen Miller worked at a large medical center providing narrowband UVB light therapy for patients with chronic skin conditions. Her patients often told her how their symptoms kept them from doing things they loved, like cooking, golfing, or even playing with their kids. Some were so embarrassed they avoided seeing friends and family. But with light therapy, their symptoms improved, and they reclaimed their lives.
But getting treatment was difficult. Appointments were hard to book, rescheduling was nearly impossible, and parking was a hassle. This caused stress (which makes skin conditions worse!) and sometimes poor adherence to treatment.
That’s when patients started asking:
“Why don’t you open a clinic just for patients who need narrowband UVB?”
